MM-STB Remit

Beschwerden

Beschwerde einreichen

Wir streben einen fairen und zuverlässigen Service an. Teilen Sie uns mit, wenn etwas schief gelaufen ist, damit wir dies untersuchen und beantworten können.

How to complain

  • [INSERT COMPLAINTS EMAIL]
  • [INSERT TELEPHONE]
  • [INSERT COMPLAINTS ADDRESS]

Information to include

  • Your full name
  • Contact details
  • Transaction reference
  • Date of the issue
  • Description of what happened
  • How you would like the issue resolved
  • Relevant supporting documents

Our commitment

We will acknowledge your complaint, investigate the circumstances and provide a response within the applicable regulatory timeframe.

Where applicable, our final response will explain whether you may refer the complaint to the Financial Ombudsman Service.

The precise Financial Ombudsman wording and eligibility statement must be approved by M-STB's compliance adviser before publication.