MM-STB Remit

Klachten

Een klacht indienen

Wij streven ernaar een eerlijke en betrouwbare service te bieden. Vertel ons waar iets mis is gegaan, zodat wij dit kunnen onderzoeken en beantwoorden.

How to complain

  • [INSERT COMPLAINTS EMAIL]
  • [INSERT TELEPHONE]
  • [INSERT COMPLAINTS ADDRESS]

Information to include

  • Your full name
  • Contact details
  • Transaction reference
  • Date of the issue
  • Description of what happened
  • How you would like the issue resolved
  • Relevant supporting documents

Our commitment

We will acknowledge your complaint, investigate the circumstances and provide a response within the applicable regulatory timeframe.

Where applicable, our final response will explain whether you may refer the complaint to the Financial Ombudsman Service.

The precise Financial Ombudsman wording and eligibility statement must be approved by M-STB's compliance adviser before publication.